Features of the GObookings® Enterprise V15 appointment and resource booking management system

To drill down through the multiple functionality layers, the uniqueness of this premium Australian product becomes obvious. The flexibility of the Enterprise system with its ability to satisfy any appointment or resource scheduling booking requirement has made GObookings the success it is today.

This proven fast and reliable system is being used successfully by general business, government departments, universities, corporations, organizations, Councils, banks, corporate health care service providers and hospitals for the everyday management of their appointment and resource booking requirements.

  • Flexibility/Benefits Scalability
  • Solutions - can be used for...
  • Access Levels and Security
  • Reporting/Search Data Exporting/Views
  • Business Rules/Functionality Snapshot
  • Support/Integration/Customisation
  • A PROVEN Enterprise cloud system
    Developed and supported by a well established Australian company (since 2000)
  • Change of management training and support
  • Australian based ongoing support by telephone and email with on-site support also available
  • Hosted or own server Enterprise solution - 100% cloud based premium system
  • The Level 1 Enterprise Multi Account Manager module allows access across multiple Enterprise clients
  • Booking engine can be top and tailed for integration purposes
  • Scalable for any size requirement and for meeting future business growth
  • Cost-effective, scalable, robust and flexible with web service capability
  • Versions have evolved since 1999 = well proven, featured and reliable
  • Ready to use hosted Enterprise solution – ‘out-of-the-box-engine’
  • Enterprise-level speed, reliability and functionality
  • Easily configurable to specific business rules and requirements
  • Enterprise White Label capability with option of own URL
  • Browser responsive sizing for desktop, mobile devices and television
  • Intuitive - easy to use
  • More efficient management of appointments
  • Reduce time and cost while increasing efficiency. High ROI.
  • Can be used to enhance client or staff service
  • Easily configurable to specific business appointment requirements
  • Allows organizations to focus on their core business
  • No software to install
  • No hardware maintenance
  • Automatic upgrades - No upgrade hassles
  • Low risk
  • Use internally or externally or both!
  • Works 24/7, reduces workload and easy to use by all parties
  • Appointments and training - one system for all
  • Quality security, backup, disaster recovery and ongoing related support services all from within Australia
  • Can be ready to deploy immediately

GObookings - can be used as a solution by medium to large businesses for the following...

  • Booking and management of appointments from external sources
  • Booking and management of internal appointments
  • Booking/registrations for training classes
  • Booking and management of home service vehicles/teams
  • Booking and management of resources
  • Booking and management of meeting rooms
  • Booking and management of small events such as tours
  • Registrations for workshops, seminars and conferences
  • Booking of recurring events with or without a payment
  • Booking with a payment
  • Mobile booking solution for externally operating staff

Level 1.   ENTERPRISE - MULTI

Summary:  ENTERPRISE - SINGLE OR MULTI CLIENT allows for the creation of one or more Administration modules for departments, stores or divisions each capable of creating multiple Calendar/Resource systems for the management and booking of appointments or resources. The system can be located on the client’s in-house servers or more cost-effectively on GObookings secured cloud servers.

GObookings provide ongoing support for the clients designated person trained by GObookings. Upgrades, patches and enhancements are included in this service.

Business Multi Infographic

  
Security:
  
  • Australian owned and supported product
  • GObookings secured servers are located within an Australian data centre
  • Australian SMS service
  • End-to-end 128/256 bit SSL encryption secures all transmitted data
  • Enterprise Password Management module – 7 levels across each Administration module. Able to be customised for each single Administration module.
  • Australian payment gateway or integrated with own payment gateway
  • Multiple Enterprise hierarchical access levels for each Administration module
  • The dynamic Directory (optional display of Calendar/Resource Systems) can be made open to the public or protected by username and password
  • Each Calendar/Resource System  can be made open to the public or protected by username and password
  • Passwords are encrypted into the database and never displayed

Level 2.   ENTERPRISE – SINGLE

Summary: ENTERPRISE – SINGLE CLIENT allows for the creation of one Administration module capable of creating multiple Calendar/Resource systems for the management and booking of appointments or resources.

The system can be located on the client’s in-house servers or more cost-effectively on GObookings secured cloud servers.

GObookings provide ongoing support for the clients designated person trained by GObookings. Upgrades, patches and enhancements are included.

Business Single Infographic
  

Security:
  • Australian owned and supported product
  • GObookings secured servers are located within an Australian data centre
  • Australian SMS service
  • End-to-end 128/256 bit SSL encryption secures all transmitted data
  • Enterprise Password Management module – 7 levels
  • Australian payment gateway or integrated with own payment gateway
  • Multiple Enterprise hierarchical access levels
  • The dynamic Directory can be made open to the public or protected by username and password
  • Each Calendar/Resource System  can be made open to the public or protected by username and password
  • Passwords are encrypted into the database and never displayed
  • Enterprise-level reporting
  • Instant overview and reporting of appointment availability and bookings
  • Comprehensive search options and reporting with automatically generated daily email reports
  
Real Time Snapshot of Activity
  • Day view across all Calendar/Resource Systems
  • Month view across all Calendar/Resource Systems attached to an Administration module
  • Day view across a Calendar/Resource System
  • Week view across a Calendar/Resource System

  
Example of some system reports

System Administration:

  • Review System Profiles
  • Review Calendar Template Settings
  • Review Service Settings and Allocation
  • Review Calendar Functionality Permissions
  • Review Banner Override Permissions
  • Review Reporting Permissions
  • Review E-Commerce Permissions
  • Review Staff/Agent/Operators Profiles
  • Staff/Agent/Operators Access Permissions
  • Review Sub-Administrators Profiles
  • Sub-Administrators Access Permissions
  • Monthly Availability Summary
  • Monthly Availability Summary - Filtered on Criteria
  • Search Time Availability
  • Search and Scheduled Bookings/Appointments by Reference Number
  • Search and Scheduled Bookings/Appointments using Filters
  • Search for Scheduled Bookings/Appointments by Client/Customers Profile Identifiers
  • Search for Scheduled Bookings/Appointments by Client/Customers Profile Identifiers and Filters
  • Report on All Scheduled Bookings/Appointments - Customised using Filters
  • Report on All Scheduled Bookings/Appointments
  • Daily Bookings List - Filtered by Bookings Status
  • Daily Bookings List - Filtered by Appointment/Booking Date
  • Report/Search on Appointment/Booking data using Filters
  • Nightly Emailed Report - Report on Scheduled Bookings/Appointments for the current day
  • Nightly Emailed Report - Report on Scheduled Bookings/Appointments for the previous day
  • Report on System Generated Invoices
  • Generate Itemised Subscription Details
  • Data Integration Reports

Calendar/Resource System/Calendar Reports:

  • View/Print all Scheduled Bookings/Appointments for the Day
  • View/Print all Scheduled Bookings/Appointments for a Client/Customer
  • View/Print all Scheduled Bookings/Appointments for the Week
  • List all Scheduled Bookings/Appointments for the Month
  • List Scheduled Bookings/Appointments by Date Range
  • Review Calendar Template Settings
  • Export Scheduled Bookings/Appointments by Client/Customer in CSV, DOC or TXT format
  • Export Scheduled Bookings/Appointments by Date in CSV, DOC or TXT format
  • Review Service Settings and Allocation
  • Report on All Scheduled Bookings/Appointments - Customised using Filters
  • Report on All Scheduled Bookings/Appointments
  • Daily Bookings List - Filtered by Bookings Status
  • Daily Bookings List - Filtered by Appointment/Booking Date
  • Report/Search on Appointment/Booking data using Filters
  • Nightly Emailed Report - Report on Scheduled Bookings/Appointments for the current day
  • Nightly Emailed Report - Report on Scheduled Bookings/Appointments for the previous day
  • Report on Client/Customers Bookings History
  • Report on Client/Customers Attendance History
  • Report on Client/Customers Cancellation History
  • Report on Client/Customers Comments
  • Export Client/Customers Profiles
  • Review/List Client/Customers Profiles

 

The GObookings system has many options available for you.  Our senior consultants will guide you through the process of selecting the features you need to manage your requirement. Contact here.
  

  • Dynamic conditional question flow and answer capability
  • Advanced profile fields with dynamic formatting of values
  • If allowed ability to update answers or add data to the booking or registration  form answer fields
  • TZM time zone mapping for use across single or multiple states/time zones
  • E Commerce capable for the taking of a payment securely with a booking or making a refund related to that booking
  • Dynamic appointment status auto-email triggered by booking/appointment rules
  • A PDF Document can be automatically attached to the Confirmation and the reminder Emails
  • A PDF Document can be uploaded by a client making a booking
  • Business rules based with multi-permission levels
  • Reschedule, move, cancel and recurring booking functionality
  • Email confirmation of booking with optional SMS to a staff member
  • SMS text and email and reminders
  • SMS and email reminders for each Calendar/Resource System can be configured for hours or days ahead of the time selection for auto sending
  • Primary and Secondary Search Criteria can be assigned to Calendar/Resource Systems
  • Set Up access permissions and own Call Centre interface for call centre staff
  • Customer, Staff or Call Centre  bookings can be rostered/distributed equally amongst  Calendar/Resource Systems
  • Can create Sub-Administrators each with different permissions and can nominate which Calendar/Resource  Systems each can access
  • Sub-Administrators can update their Username and Password
  • Delegate role capability - Sub-Administrator can, if allowed, create Sub-Administrators with the same or lesser permissions.
  • If required the system can generate a  secured dynamic  Directory page with own URL with search capability using criteria filters across selected external facing Calendar/Resource Systems
  • Can customise Administration area, Directory and each Calendar/Resource l System with own colours, logos/banners or have one ‘look and feel’ across all
  • Customised web service interfaces can be created based on your design and data collection requirement
  • Ability to add bookable services with variable time values eg 1 hour Consultation 45 minute Consultation.  Should the booking of more than 1 service be required/allowed then intelligent time matching search capability is automatically triggered
  • For internal viewing purposes ‘unavailable’ times can be marked with colour code  notation eg “ lunch break” or “can be made Available if all other time slots are booked”
  • For internal viewing purposes a booking can have a colour code  ‘status’ attached eg “Good Prospect” or “Payment Received” or “Reserved” or  “Security cleared” etc
  • Every booking has a unique ID for searching and reporting purposes
  • You can show the ‘start’ time only for a booking  across one or more selected Calendar/Resource Systems
  • Optional VCAL attachment with confirmation email allows recipient to click on it to  update their calendar system eg Outlook
  • Optional integration with Outlook Exchange
  • Integration with client database if required
  • Ability to move bookings between Calendar/Resource Systems with time date stamp record attached to that booking change
  • Two levels of search criteria can be  attached to a Calendar/Resource  System
  • The dynamic Directory can be made open to the public or protected by username and password
  • Each Calendar/Resource  System  can be made open to the public or protected by username and password
  • Option available to allow external users to create their own Username and Password to revisit. This action also creates their own interface with history of bookings and ability to update profile including PW
  • Option to share clients across Calendar/Resource  Systems Or selected Individual Systems Or not to share
  • An image to appear on the Directory can be attached to each Calendar/Resource System
  • Template option for rolling out  multiple Calendar/Resource  Systems on a ‘cookie cutter basis’
  • Ability for Administrator to modify profile,change passwords and add or delete Calendar/Resource Systems at their discretion
  • Can set irregular or regular time periods in increments of 5 minutes with flexibility for  different time combinations across a day or  days
  • Make a day, week or month available or unavailable with one click
  • Easily make time slots on a given day unavailable or unavailable
  • No possibility of double bookings with a ten minute ‘hold’ placed whilst a booking is in progress
  • Built in access limits to avoid crashing resulting from too many people hitting the one Individual System at once
  • Times periods can be set for a Calendar/Resource  System into the future with the ability to easily change the times for any given day or days
  • Restore option available
  • Each Calendar/Resource System has an intelligent scalable listing method of persons who have made a booking
  • Each Calendar/Resource System has a one click ‘change display’ option to allow single or dual column listing of bookings
  • Option to allow the person making the booking to enter a location address for the appointment, service or delivery
  • Management options for email flow to the various parties
  • Email booking confirmations and reminders can be sent to multiple persons internally and externally
  • Set the limit on the number of bookings a person can make in a session/Day(s )
  • The external Calendar/Resource System view can be forwarded from either the current date by 1 to 31 days or 1 to 12 hours on any day
  • Option to limit the number of days ahead that a person can book
  • Reminders for emails and SMS about scheduled bookings can be sent out automatically to Consultants up to 31 days or 24 hours in advance based on 1 hour increments
  • Customisable screen message when time slots are all booked
  • The Calendar/Resource System can display available booking time with or  without a Book button
  • Repeat bookings can be made on a daily, weekly, fortnightly or monthly basis and the limits can be  applied, e.g., 4 days for Daily
  • You can add a message or terms and conditions which will appear at the time of making a booking and on Confirmation emails
  • You can force a person to read and agree with Terms and Conditions before a booking can be made
  • Option to allow the person making the booking to add a message
  • Option to allow a person to cancel a booking
  • Select the number of hours a person cannot change or cancel their booking before the scheduled booking time
  • Customisable email messages for each Calendar/Resource System
  • Customisable SMS message for each Calendar/Resource System
  • Customisation view of bookings on the ‘day view’ of the Calendar/Resource  System
  • A consultation or service can be charged at a set rate and included as part of the booking proces
  • Once activated E-commerce enables you to charge when they submit their booking.The funds are debited to their credit card and transferred directly to your bank account
  • Multiple Bookings allows for more than one person to book the same Start Time on the same day, e.g., allowing 10 people to schedule bookings for 9.00AM on the same day
  • Waiting list option
  • Ability to send an email with a link to a specific day within anCalendar/Resource  System
  • A screen message with image and appearance dates can appear on designated dates  before allowing access to an Calendar/Resource  System
  • Google map option
  • Upload of own map and text re parking etc..
  • Links can be added to the booking system for the person making the booking to retrieve relevant information
  • Change of management training and “day 1 walk the floor” support
  • Ongoing email and telephone support for the designated trained person
  • On-site support available
  • Outlook Exchange 2010 synchronization
  • Can be integrated with your payment gateway
  • Integration with your database if required
  • URLs for Dynamic Directory, Groups of Calendar/Resource  Systems and each Calendar/Resource  System
  • Portal and Directory synchronization plug-ins
  • Client own personally designed customer interface
  • Responsive design techniques used to optimize viewing on mobile devices
  • Templates for customizing text messages and all email messaging
  • Can be integrated with existing business management systems
  • Developer APIs – web services
  • Customizable user interfaces for multi-user types
  • Onsite training is available as required
  • A dedicated GObookings Account Representative is allocated to LARGE clients
  • Consulting services are also available to existing clients for general cloud programming work and GObookings related work
Your magnificent system...”
I don't know what we'd do without it to be honest. It's a great business tool”

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