01 February 2016
Phone: 1300 673 885
These terms can be downloaded as a PDF here
GoBookings Systems Pty Ltd (ACN 093 758 242) (GoBookings, We, Us, Our) owns the GoBookings scheduling and booking management system (Platform) which it hosts online through the website at www.gobookings.com (Website). GoBookings makes the Platform available to users as a service via the internet in accordance with these General Terms.
This document sets out the terms and conditions on which You may access and use the Services provided by GoBookings. These General Terms, accompanied by a completed Form constitute the Services Agreement between You and GoBookings (Agreement). If Your GoBookings Services are attached to a third party directory or portal the additional terms of those third party services will also apply. In the event of any inconsistency between GoBookings’ General Terms and the terms of a third party service, the GoBookings General Terms will prevail.
This Agreement is deemed to be entered into, on a joint and several basis, by You and each Admin User authorised by You to access the Admin Portal. You will ensure that each Admin User has been provided with these General Terms, and that each Admin User agrees to and complies with these General Terms. You will also ensure that each End User or any third party authorised by you to use the Platform complies with the GoBookings Acceptable Use Policy (AUP) before using the Platform.
Acquiring Bank means the bank with whom a Customer has established from time to time an account in order to process payments using the Payment Gateway services.
Admin Portal means an online portal made available to You and each Admin User by GoBookings, to enable the Admin User to access the Services and to manage among other things Your subscription details and Calendars, and access other digital services provided by GoBookings.
Admin User means a person identified as an Admin User in a form, who is authorised by You to access the Admin Portal for the purpose of administering and managing the Platform.
APIs means Application Program Interface, comprising the protocols, tools, methods, standards and programming instructions, including web service methods provided by GoBookings that can be used for building software to integrate Your application with a GoBookings System through the standard Simple Object Access Protocol.
AUP means GoBookings’ Acceptable Use Policy set out in the Schedule to this Agreement.
Calendar means the bookings calendar through which an Admin User publishes available appointments and which is able to record appointments requested by End Users via the Platform.
Confidential Information means all trade secrets, ideas, know-how, concepts, methods of working, management, operations, procedures, financial and business information whether in writing or otherwise relating to the parties, but does not include information that is in the public domain for reasons other than unauthorised disclosure.
End User means an individual authorised by You to use the Platform to request, schedule, cancel, delete or otherwise or manage bookings in Your Calendars.
Fees and Charges means the Subscription Fees together with any Service Fees or Additional Charges.
Form means the online registration pages or other GoBookings registration forms or agreement You complete in signing up for the Services, together with the information provided in them, and also includes any GoBookings form submitted by an Admin User requesting services from GoBookings, and any variation to the Form agreed by GoBookings.
Insolvency means You are, or are at risk of being unable to pay Your debts as they become due, and includes any form of bankruptcy or administration,
Payment Gateway means a Payment Gateway network, comprising internet, telephone, wireless and batch processed and periodic payment systems provided by a Payment Gateway Provider for use on the GoBookings system, to process and transfer account and credit card information to an Acquiring Bank, and to credit the proceeds of approved Transactions to a user’s nominated bank account.
Payment Gateway Provider means a provider of a Payment Gateway, nominated by GoBookings from time to time.
Platform means the GoBookings online booking system, and any related platforms operated by GoBookings.
Services means the provision of the GoBookings online appointment booking software developed and hosted by GoBookings, which is accessible via a URL assigned to You, and related services provided by GoBookings through the Platform, as described in the Form.
Subscription Fees means the monthly payments required to be made by You to GoBookings for Your access to and use of the Services.
Term means that period from commencement of the initial term of the Agreement until termination or expiry of the Agreement in accordance with clause 14.
Transaction means a request by a user made via the Payment Gateway network in accordance with this Agreement for payment (which may be declined or approved), and which request has been transmitted or has been attempted to be transmitted by a Payment Gateway Provider to an Acquiring Bank via the Payment Gateway network.
You means the person or entity entering into this Agreement, and includes Your employees, agents and representatives.
Your Data means any details, content, images, data or information submitted, uploaded or stored by You, an Admin User or End User using the Platform.
Use of the Services is subject to this Acceptable Use Policy (AUP).
If not defined here, capitalised terms have the meaning stated in the Agreement between GoBookings You, or other authorised user (“You”) and GoBookings.
You agree not to, and not to allow third-parties or Your End Users, to use the Services:
Your failure to comply with the AUP may result in suspension or termination, or both, of the Services pursuant to the Agreement.